Can I/Do I need to make a reservation?

Currently we only accept reservation for small event of at least 6 pax and above. Kindly send your enquiry to online@spadesburger.com highlighting:

Name

Contact number

Date and time of reservation

Purpose of reservation

Intended outlet

Our PR Manager will be in contact with you soon to coordinate on this matter.

 

Can I pre-order here/can I call outlet to pre-order?

You may only pre-order our food for delivery via GrabFood.

How many pax is allowed per table/per small table/per large table?

Table size varies from outlet to outlet. Based on current MCO SOP, each customer is to observe the 1 meter social distancing rule.

 

 

 

 

  1. Selling/marketing their products such as premise to lease, ingredients supply etc that we have no interest in/or that we already have but would like to KIV for future

    1. Thank you for contacting us.

    2. Kindly furnish us with your company profile, PIC, and contact numbers.

    3. Our management will contact you as soon as possible to arrange a meeting.

    4. Thank you

 

  1. Asking for menu with prices (the issue here is Klang Valley and Johor outlets have high prices compared to the rest)

    1. Thank you for contacting us.

    2. Our menu price ranges from RMXX to RM XX for ala carte meal while for set meals is within the range of RMXX to RMXX

    3. We have special Lunch Set Promo at the price range of RMXX to RMXX

    4. Thank you

 

  1. General negative feedback on service (staff rude, staff playing phone, food was out slow)

    1. Thank you for contacting us.

    2. Kindly provide us further details:

      1. Outlet location

      2. Photo of receipt

      3. Description of event

      4. Photo/ Video of proof

    3. Rest assured your complaint are important for us to better serve you in the future. We will investigate this matter and reply back to you within 2 working week’s time.

    4. Thank you

 

 

  1. General negative feedback on food (bun was cold, too salty, overcooked etc)

    1. Thank you for contacting us.

    2. Kindly provide us further details:

      1. Outlet location

      2. Photo of receipt

      3. Description of event

      4. Photo/ Video of proof

    3. Rest assured your complaint are important for us to better serve you in the future. We will investigate this matter and reply back to you within 2 working week’s time.

    4. Thank you

 

  1. Is this XXX (seasonal item) still available? (Sometimes outlet might be out of stock, it’s hard to check especially when no outlet is mentioned and even more troublesome to call outlet to check each time)

    1. Thank you for contacting us.

    2. Our XXX seasonal items starts from (date) until stock last. You may directly contact the intended outlet to check for the item’s availability

    3. Thank you

 

  1. Giving comment on how to improve our food (such as adding more vegetarian option, don’t use charcoal bun etc)

    1. Thank you for contacting us.

    2. We appreciate your comment and rest assured your recommendation are important to us

    3. Your recommendation will be highlighted to our management and we will review your recommendation.

    4. Thank you

 

  1. “I would like to speak with your boss/manager” with no reason stated

    1. Thank you for contacting us.

    2. Kindly provide us further details for us to forward your concerns to the management:

      1. Name

      2. Contact Number

      3. Your concerns

    3. Thank you

 

  1. Students asking for sponsorship (how to reject and how to accept)

    1. Thank you for contacting us.

    2. We are sorry but currently we are not accepting any sponsorship request until further notice.

    3. Thank you

 

  1. Students asking to interview boss/view and understand busines operation flow for assignment

    1. Thank you for contacting us.

    2. Kindly provide us further details for us to forward your request to the management:

      1. Name

      2. Contact Number

      3. Email

      4. School/ College/ University

      5. Diploma/ Undergraduate/ Post Graduate/ PhD

      6. Course

      7. Purpose of intevriew

    3. The Management shall review your request on case to case basis

    4. Thank you

 

  1. Any delivery? (despite having automated response saying there’s GrabFood available)

    1. Thank you for contacting us.

    2. Yes we do.

    3. You may order through Grab Food.

    4. Thank you

 

  1. Why today XXX outlet not available on GrabFood? (sometimes GrabFood low on riders they auto close, sometimes we run out of stock etc)

    1. Thank you for contacting us.

    2. We are sorry that you are facing difficulty to order from Grab Food.

    3. Currently Grab Food may be experiencing high order volume in the area and thus may not be able to accept your order.

    4. Currently all our menu at the XX outlet are SOLD OUT. Rest assured service will resume within XX hours’ time.

    5. Thank you

 

  1. Do you deliver to XXX? (ridiculously far from any of our outlet)

    1. Thank you for contacting us.

    2. Currently we do not have our own fleet of riders.

    3. However, you may our meals through Grab Food.

    4. Thank you

 

  1. Why can’t order a la carte but only combo on GrabFood? (we need as much sales per order in order to cover up for the high commission)

    1. Thank you for contacting us.

    2. We are sorry that we are unable to meet your request.

    3. For the time being, we are only offering combo meals on Grab Food.

    4. However rest assured your concern will be highlighted to the management.

    5. Thank you

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